High Risk Job
Customer Service Representative
Customer service representatives interact with customers to handle complaints, process orders, and provide information about products and services.
Salary
$36,920
US Workers
2.9 million
Outlook
Declining
High Risk
Why This Job is at Risk
Your Best Transition Paths
Based on your existing skills, these careers offer lower AI risk and often better pay.
Customer Success Manager
6-12 months
Salary Change +45%
Skill Overlap 75%
Skills to develop
Account Management Data Analysis Strategic Thinking
Sales Development Rep
3-6 months
Salary Change +30%
Skill Overlap 70%
Skills to develop
Outbound Sales CRM Tools Lead Qualification
Technical Support Specialist
3-6 months
Salary Change +20%
Skill Overlap 80%
Skills to develop
Technical Troubleshooting Product Knowledge Documentation
Recommended Courses
Bridge your skill gap with these curated courses and certifications.
Most Popular
Customer Success Management Fundamentals
Coursera
4.7
4 weeks Free (audit)
Customer Lifecycle Churn Prevention Upselling Metrics
View Course
Sales Development Training
HubSpot Academy
4.5
3 hours Free
Prospecting Cold Outreach Sales Tools Qualification
View Course
Google IT Support Certificate
Google
4.8
6 months $39/month
IT Fundamentals Networking System Admin Security
View Course
Our Data Sources
Our risk scores are based on research from:
- World Economic Forum - Future of Jobs Report 2025
- McKinsey Global Institute - Jobs Lost, Jobs Gained
- U.S. Bureau of Labor Statistics - Occupational Outlook Handbook
- Oxford Martin School - The Future of Employment
Ready to Future-Proof Your Career?
Start with a course and take the first step toward a more secure future.