IT Help Desk / Tech Support
IT help desk technicians troubleshoot technical issues, answer support tickets, reset passwords, and guide users through basic IT problems.
Competition Forecast
Millions will compete for the same safe roles. Act now for a head start.
Workers Leaving This Role
Systems Administrator / IT Infrastructure
Very High - massive help desk reduction underway
Critical - tier 1 support becoming fully automated
500K+ tier 1 support roles automated workers will flood the job market competing for the same transition paths.
Estimates based on labor market research from BLS, McKinsey, and World Economic Forum. Actual outcomes may vary.
Urgency Indicators
How well can AI perform this job today (1-10)
Change in job postings over recent years
Estimated time until significant automation
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Why This Job Is At Risk
AI chatbots like ChatGPT resolve 70%+ of common IT issues instantly without human agents
Automated password reset, account provisioning, and access management eliminate tier 1 tickets
Self-service portals with AI guides walk users through troubleshooting steps
Remote monitoring tools detect and fix issues proactively before users notice
Career Transitions
Safe career paths based on your existing skills
Systems Administrator
35%Skills to Learn
Cloud Engineer
20%Skills to Learn
Cybersecurity Analyst
15%Skills to Learn
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